Good to know before you order.

Can't find your answer? Write to us.

Choosing

What do I actually choose?

Pick one of eight messages, then choose a necklace, Keepsake Light, Keepsake Set, or Rose Box Set. You don't need to write anything.

What comes with each one?

Love Knot Necklace: The necklace with your message on a printed card.

Keepsake Light: Printed acrylic and a wooden LED base. No necklace.

Keepsake Set: The necklace, printed acrylic, and LED base together.

Rose Box Set: The necklace and printed card in a rotating box with a preserved rose.

What finish is available?

14k white gold over stainless steel, set with a 6 mm round cut cubic zirconia. The chain is adjustable from 18 to 22 inches with a lobster clasp. White gold is the only finish we sell.

The messages

Which eight lines can I choose from?

Everyday. Still the person I want to tell things to first.

Wry. I've been wrong about a lot. Not about this.

Romantic. The ordinary days with you are the ones I'd choose.

Funny. I'd do it all again. Possibly with fewer arguments about the thermostat.

A hard year. Some years are easier than others. I'd take any of them with you.

Still new. We're new at this. It doesn't feel new.

Grateful. Thank you for the life we've built. I don't say it enough.

Looking ahead. Here's to the part we haven't lived yet.

The price is the same whichever line you pick.

Can I write my own words, or add a name or a date?

No. Pick one of the eight messages shown. Names, dates, and custom text aren't available.

The Keepsake Light base

Corded or battery, which should I choose?

Corded runs from a USB cord with an attached controller, and it works the moment it is unpacked. Battery is cordless, so it can sit anywhere. Both give the same seven colours, and both can hold a single colour or cycle through them.

Does the battery version include batteries?

No. It takes 2 AAA batteries and they are not included. A single button on the base changes the lighting, and the on and off switch is on the bottom of the base.

Does it need putting together?

The acrylic sits into a groove in the base. Instructions are included and it takes a few seconds.

Can I choose the colour of the wood?

No. The Keepsake Light and the Keepsake Set come with a wooden LED base. Wood colour is not a selectable option, and appearance may vary slightly from one base to the next.

Shipping and delivery

What does shipping cost?

Flat rate shipping is CAD $10 per order, however many items are in it. For US customers, Shopify displays the converted amount at checkout.

Where do you ship?

We ship to Canada and the United States only.

Will I pay customs or import charges?

Not in Canada. Orders to Canada ship Delivery Duty Paid, so there is no customs charge, no import fee and no brokerage bill on arrival.

How long does it take?

We print each gift in 3 to 5 business days. Delivery after that takes 4 to 8 business days in Canada or 2 to 5 in the United States. Allow 2 to 3 weeks in Canada or 1 to 2 weeks in the U.S. from ordering.

Buying for a date? Leave a little extra time. If it's close, email sowthbrand@gmail.com before ordering and we'll check the timing with you.

Where does it ship from?

Our fulfilment facility in Florida.

Why has my tracking not moved?

The label is generated when production starts, not when the parcel moves, so tracking can sit on label created for a few days. That is normal.

Ordering

Can I cancel or change my order?

Email sowthbrand@gmail.com as soon as possible. If production has not begun, we can cancel your order and refund you in full. Once production begins, we cannot cancel the order or change its message or finish.

Can I order more than one?

Yes. Add each one separately so you can pick a different line for each.

If something is wrong

It arrived damaged, or it is not the line I chose

Email sowthbrand@gmail.com within 30 days of delivery with your order number and clear photos of the item and packaging. We may request a short video to help assess the issue. For damaged, defective or incorrect items, we will arrange a replacement or refund as appropriate under our refund policy.

You do not need package protection to receive help with a damaged or incorrect item.

My order has not arrived

If tracking has not moved for 30 days after dispatch, contact us and we will open an investigation with the carrier. If tracking says delivered but you cannot find it, contact us within 7 days and we will help you open a claim. We cannot always replace a parcel the carrier has recorded as delivered.

Can I return it if I change my mind?

Each order is made with your chosen message, so we do not accept returns or exchanges for a change of mind. Contact us promptly if you need to change or cancel an order before production begins. If your item arrives damaged, defective or incorrect, we will help under our refund policy.

Looking after it

The necklace

Take it off before bathing or swimming, keep it away from perfume and anything abrasive, wipe it with a soft cloth, and store it in its box. Tarnish caused by wear in water is not a manufacturing fault.

The printed acrylic

Wipe it with a soft cloth, no chemical cleaners, keep it out of direct sunlight, store it dry, and switch the light off when it is not in use.